FREE WORLDWIDE SHIPPING

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SHIPPING AND RETURNS

 At TRENIC we offer FREE Shipping Worldwide on all orders as well as Premium Express Shipping to select Countries. Please read below for our estimated delivery periods:

COUNTRY

REGULAR SHIPPING

(Business Days)

COST

PREMIUM EXPRESS SHIPPING

(Business Days)

COST

Oceania-Australia and New Zealand

13-20

FREE

7-15

$24

Belgium

16-28

FREE

7-15

$24

Canada

16-26

FREE

10-17

$14

Denmark

14-23

FREE

7-15

$24

Finland

15-24

FREE

7-15

$24

France

14-17

FREE

7-15

$24

Germany

20-40

FREE

7-15

$24

Greece

20-34

FREE

7-15

$24

Hungary

19-27

FREE

7-15

$24

Iceland

22-38

FREE

7-15

$30

Indonesia

20-35

FREE

7-15

$24

Ireland

17-25

FREE

7-15

$24

Italy

20-40

FREE

7-15

$24

Japan

13-20

FREE

7-15

$24

Malaysia

18-30

FREE

7-15

$24

Malta

14-23

FREE

7-15

$24

Mexico

46-60

FREE

7-15

$24

Netherlands

12-15

FREE

7-15

$24

Norway

13-22

FREE

7-15

$24

Papua New Guinea

20-40

FREE

7-15

$24

Philippines

32-55

FREE

7-15

$24

Poland

25-43

FREE

7-15

$24

Russian Federation

14-23

FREE

Not Available

-

Singapore

14-24

FREE

7-15

$24

Spain

14-18

FREE

7-15

$24

Sweden

14-23

FREE

7-15

$24

Switzerland

15-22

FREE

7-15

$24

Thailand

12-22

FREE

7-15

$24

Ukraine

14-23

FREE

Not Available

-

United Kingdom

20-40

FREE

7-15

$24

United States

12-20

FREE

4-13

$14

Other Countries

20-40

FREE

Not Available

-

 

*Important Notes

  • Preparation for delivery (quality checks, packing, paperwork, etc.) usually takes 2-5 business days and is NOT included in the overall "shipping time".
  • All packages have individual tracking information for your reference.

TRACKING YOUR ORDER

You will receive an e-mail notifying you once your order has shipped. The email will include a unique parcel tracking number. The status of your order can be reviewed by entering your tracking code via www.17track.net or your countries primary postal website, for example:

- Australia: auspost.com.au
- United States: www.usps.com
- Canada: www.canadapost.ca
.
PLEASE ALLOW 2-5 BUSINESS DAYS FOR YOUR TRACKING INFORMATION TO BECOME ACTIVE (this does not affect shipping time).

    If you have not received your order within the above estimated delivery period, please let us know by emailing our Customer Support Team at info@mytrenic.com with your name and order number.

    A note for international customers: Occasionally overseas shipments will take a longer time due to the delivery country’s customs. Each customs office is different and TRENIC is not responsible for any fees or tariffs.

    TRENIC ships from different warehouses. For orders with more than one item, we may split your order into several packages according to stock levels and at our own discretion. We strongly recommend that all customers purchase shipping insurance at the checkout. This ensures that if there are any issues during the delivery process that TRENIC will send you the same product free of charge. If the item becomes unavailable we will offer you alternative refund options.

    Orders that do not have shipping insurance will not be the responsibility of TRENIC in the event that there is an issue during the shipping process. Whatever the customer orders is what we ship. We cannot be held liable for the customer receiving the wrong item if they placed the wrong order. If a delivery fails for any reason and the address that the item was sent to was the correct address as provided by the customer, TRENIC cannot be held liable if a package is returned to us. 

    Please let us know as soon as possible if you have not received your package. With standard shipping, after 3 months from the date we ship your package, we will no longer be able to offer any compensation. All expedited delivery issues must also be reported within 3 months from the shipment date. Also kindly note that this does not apply to any packages sent via expedited shipping methods and shown as delivered on the shipping company's tracking site. TRENIC is not responsible for late deliveries for special occasions, such as birthdays, or other events. We encourage customers to place their order in advance to ensure there is enough time to receive their item.

    Please also note that shipping times will be affected during public holidays; manufacturers and couriers will limit their operations at these times. Unfortunately this is outside of our control. Normal service resumes immediately after each holiday.

    We aim to inform our customers of the peak Christmas season in advance via banners and newsletters, and offer suggestions for the final order date and shipping methods for this period. We will therefore not be held responsible if an item does not arrive in time for Christmas. All orders reported as "delivered" by shipping companies are considered delivered. TRENIC cannot be made liable of non-delivery in this case.

     

    SHIPMENTS FROM CHINA

    At TRENIC all shipments are sent from China and are Delivery Duty Unpaid. Consequently, any and all customs or import duties are charged once the parcel reaches its destination country. If any, these charges must be paid by the customers. Should the customers refuse the package due to import duties or taxes, they take full liability for all the costs involved in the process. Due to customs regulations, please note that TRENIC cannot declare purchased items as a gift or list an amount lower than the actual product price.

     

    ORDER CANCELLATION

    If you just placed your order, please contact us, we will try our best to locate and cancel it. Once you pass your order, our automated systems are designed to process orders in 12 hours. For that reason, we have a very low success rate for processing cancellations.


    If we were unable to locate and cancel your order, you still have 7 days to send it back to us upon arrival. For returned items, a store credit will be issued to you. We will provide store credit for the product value, without the shipping fees. Please contact us for the return procedure and also note that some restrictions apply on final sales and some products not eligible for hygiene reasons. 

     

    RETURNS

    At TRENIC, we want you to be completely in love with your purchase! If however you are not satisfied and you would like to return your purchase, the following applies:

    You must firstly contact our Customer Support Team at info@mytrenic.com and request a Returns Form. This must be completed and returned with the products you are sending back to us.

    Customers who receive an item with a manufacturing fault or an incorrect item to the one they ordered are automatically entitled to a full refund. Please contact our Customer Support Team at info@mytrenic.com if this has occurred.

    For change of mind purchases your are may be eligible to an exchange or refund, so long as your item/s meet the following conditions:

    CONDITIONS

    • All items must be returned in their original conditions with all packaging and tags attached.
    • Item will only be accepted if returned in its original clean condition: unworn, unwashed, unperfumed, free from makeup and stains.
    • We do not hold items for exchange while your returned item is being sent back to you.
    • Postage costs must be covered by the customer to send the item back to us.
    • We recommend using a traceable delivery method for all returns to insure your delivery is returned back safely to us. We are not responsible for any loss or damage to parcels returned to us.
    • Returns must be returned within 14 days from the date of delivery, any items returned after 14 days from the date of delivery will not be accepted.
    • If your return has been accepted, you will be notified via email regarding your reimbursement or exchange.
    • For purchases using discount codes, you will receive reimbursement for the price of the item only after the discount.
    • Unreturnable items that do not satisfy the above Conditions of Returns will not be accepted and will be returned to the customer. Your item will be held until postage is covered for return back to you.

    Our Promise

    1. In the unfortunate event that the product is defective. (It’s clearly broken and unusable); or
    2. The product received is totally different from the one ordered. (Requested Product A Received Product B): or
    3. The size sent is not the same as the requested one. (Customer requests size S and the product received is labeled with size M)

    Then customers have the right to receive a new product (depending on availability). If the product is no longer available the customer/you will receive a refund or exchange should you choose.

    Should you wish to return any purchased product, please email info@mytrenic.com within 14 days from the date of delivery and then once you have received a response from our customer support team, please send your item/s to:

    TRENIC

    PO Box 1108

    HUNTINGDALE VICTORIA

    AUSTRALIA 3166


     

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