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FAQs

What is Afterpay?

Afterpay is a payment service that gives you a guilt-free shopping experience by allowing you to pay for your purchase over 4 x fortnightly payments. Once approved – your item gets shipped straight away! Get your bikinis now, pay for it later. Now that's awesome.

 

Why should I use Afterpay?

Afterpay is all about convenience. Your order gets shipped straight away, and you pay fortnightly over 8 weeks. You can use it for all orders up to $500 and there is NO interest or added fees! Totally winning.

 

How do I use Afterpay?

To be eligible to use Afterpay, you must complete the following criteria:

  • Have a debit/credit card
  • Be over 18 years of age
  • And live in AUS or NZ - (Afterpay is soon coming to the US)

Sound like you? Select Afterpay as your payment method on the checkout page, and enter your details with Afterpay when you are done. Simple!

 

More About Afterpay...

The payment arrangement is made with Afterpay and they will approve payments at the time of order. For first time Afterpay customers the first payment will be charged at the time of purchase. Existing Afterpay customers' first payment will be charged 14 days from the date of purchase. The full payment schedule will be provided to you at the time of purchase. Should you need to return your items, and your items are faulty, you are eligible for a refund via Afterpay and we can cancel the payment plan. 

If you fail to make a payment Afterpay will charge you a late payment fee of $10 and an incremental $7 late fee for each week the order is overdue.

Please note, when you order with Afterpay you will need 25% of the order total in your account when you make an application. If you do not have the funds in your account Afterpay will decline this order. We recommend ordering on pay day just to be sure!

Happy shopping!

 

Can I cancel/make changes to the order I just placed?

It is only possible to make a change to your order within 3 hours of placing it and if the order has not been processed. We process orders very quickly, so changes and cancellations cannot always be fulfilled. You must immediately email us with your change/cancellation request to see if it can be done.

 

I’m unable to place my order. What do I do? 

If an error message keeps occurring in your check out process, more often than not there is a credit card problem, or a defect with the billing or shipping address you are trying to use. To fix this error, try re-formatting the names and addresses in your billing or shipping information. If the error message keeps re-occurring, please email to us.

 

Did you receive the order I just placed?

After you place your order on www.mytrenic.com, a confirmation email will be sent to your email address. If you do not receive a confirmation email, please contact us via info@mytrenic.com, there may have been an error with the email you provided us with.

 

How long will it take to receive my order?

Please note the total time = processing time + shipping time (this does not include any customs delays, weekends, holiday periods and any unforeseen circumstances.)

You can refer to the related information here for more details.

 

How can I track my order?

As soon as we are ship your order, you will receive an e-mail with your unique parcel tracking number. The status of your order can be reviewed by entering your tracking code via www.17track.net or via your countries primary postal website, for example:

- Australia: auspost.com.au

- United States: www.usps.com

- Canada: www.canadapost.ca

 

Why is my tracking number not working?

Once your order is shipped, it will take between 2-5 business days for your tracking information to become active (this does not affect shipping time).

If you enter you tracking number and it reads "pending information", "information not found" or "tracking invalid", please do not worry it will be because your information has not been activated yet.

 

I am missing items in my order?

TRENIC ships from different warehouses. For orders with more than one item, we may split your order into several packages according to stock levels and at our own discretion. If you are missing any items in your order please allow 1-3 business days before contacting us. It is often that secondary parcels are only a day or so apart.

   

What is Insurance?

Insurance covers accidental damage and/or missing item(s) during the shipment process. Due to the nature of international shipping, damage and/or missing items during transit cannot always be entirely avoided or predicted. Should such a situation occur, and provided you have paid for insurance during the order checkout, we will replace your lost or damaged item. TRENIC will not be liable for lost or damaged products once they have been marked as delivered.
 


Do you have a size chart?

All the sizes of our clothes correspond with our Sizing Chart on our website. If you have specific questions about size, please email us.
 


Can I cancel my order without being charged?

All orders that have been cancelled before being shipped will be refunded to your payment method. Unfortunately, we are not able to cancel an order after it has already been shipped.
 


The tracking number for my order isn’t showing any tracking updates. Where is it?
 
Tracking updates are only available for certain countries. Please allow ample time for your parcel to be processed through your national customs department before you can expect tracking updates to appear on your national postal service website. Please contact your local post office for further details if tracking is not available online in your destination country. 
 

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